Tell me what’s happening
I ask about what you have seen, heard or found — scratching, droppings, sightings, bites, insect trails or recurring activity.
Seeing pests, finding droppings or hearing scratching in the ceiling?
Tell me what you are seeing, hearing or finding. I’ll help work out whether the next sensible step is advice, inspection, treatment or monitoring.
You do not need to know exactly what pest you have before getting in touch. I start with what is actually happening at your North Shore property, then recommend a practical response.
I ask about what you have seen, heard or found — scratching, droppings, sightings, bites, insect trails or recurring activity.
Where accessible and appropriate, I look for signs of activity, likely travel routes, harbourage and possible access areas.
Treatment and monitoring should fit the pest, the property and the level of activity. I avoid blind spraying or guessing.
I explain what was done, what changes to watch for, and any practical steps that may help reduce future pest pressure.
Choose the closest match. Each page explains one specific pest problem, what to expect, and when it makes sense to book treatment.
Scratching in the ceiling, droppings, rat or mouse sightings, likely entry routes, baiting and what to expect after treatment.
Explore rodent control → ANTSAnt trails, ants that keep coming back, indoor baiting, exterior activity and practical perimeter treatment options.
Explore ant control → COCKROACHESNight-time cockroach sightings, kitchen activity, appliance harbourage, bug-bomb concerns, preparation and follow-up expectations.
Explore cockroach treatment → FLEASFlea bites, carpets, pet-related activity, vacuuming, preparation, aftercare and why fleas may still appear briefly after treatment.
Explore flea treatment → BED BUGSSuspected bed bugs, bites, identification first, preparation, treatment expectations and why guessing from bites alone is risky.
Explore bed bug treatment → WASPSActive nests, paper wasps, German wasps, ground nests, ceiling cavities and when not to block or disturb the nest.
Explore wasp treatment → SPIDERS & EXTERIOR PESTSExterior pest treatment, cobwebs, spiders, crawling insects, resting areas and ongoing exterior pest-pressure reduction.
Explore spider control → ONGOING HOME PROTECTIONPlanned home pest protection for North Shore homes that prefer regular checks, monitoring and seasonal pest support.
Explore Pest Protect 365 → NORTH SHORE BUSINESSESCorrective treatment, pest monitoring and practical records for cafés, restaurants, food premises, property managers and selected commercial sites.
Explore commercial pest control →Not sure which service applies? Tell Billy what you are seeing, hearing or finding. I’ll help work out the sensible next step.
These are three common questions I hear from North Shore homeowners.
Rats or mice are one possibility, especially when movement is more noticeable at night, but sound alone does not confirm the cause. I look for supporting signs such as droppings, gnawing, nesting material, travel routes and possible access areas before deciding on the next step.
Access is not always obvious from ground level. Depending on the property, activity may involve rooflines, service penetrations, subfloor areas, gaps around building elements or vegetation. Branches touching or overhanging the roof can also create a route towards the building.
DIY can be reasonable for limited activity when you know what you are dealing with and can use products safely. Consider professional help when activity continues, bait disappears but the problem returns, rodents enter living areas, or you cannot work out where they are travelling from.
Tell me what you are seeing, hearing or finding. I’ll help you work out the sensible next step.